SNX Holidays ("we", "us", "our") built the SNX Holidays website and services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, make bookings, request taxi/cab services, or contact us via phone, WhatsApp, or email.

1. Information we collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, WhatsApp number.
• Booking details: pickup & drop locations, dates, times, vehicle preferences, number of passengers.
• Payment information: payment method details or transaction IDs (we don’t store full card data — payment processing is handled by third-party processors).
• Device & usage data: IP address, browser type, pages visited, cookies, and analytics data.
• User content: messages you send to us (including WhatsApp messages) and any documents or photos you provide for bookings.

2. How we collect information

• Directly from you when you create a booking, fill forms, chat via WhatsApp, or contact customer support.
• Automatically via cookies, analytics tools, and server logs when you visit our website or use our services.
• From third-parties such as payment processors, mapping services, or marketing platforms.

3. How we use your information

We use information for purposes including:

• Processing and managing bookings and payments.
• Communicating with you about confirmations, updates, and customer support.
• Providing personalized offers and improving our services.
• Compliance with legal obligations and fraud prevention.

4. Cookies & tracking

We use cookies and similar tracking technologies to operate the website, analyze usage, and support marketing. You can disable cookies in your browser, but some features may stop working.

5. Sharing & disclosure

We may share personal information with:

• Service providers (payment processors, SMS/WhatsApp providers, mapping & routing services, analytics providers).
• Transport partners and drivers for completing ride/bookings.
• Law enforcement or regulators when required by law.

6. Data retention

We retain personal data as long as necessary for the purposes described (e.g., to fulfill a booking, for legal compliance, to resolve disputes). When no longer needed, we securely delete or anonymize the data.

7. Your rights

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you.
• Requesting correction, deletion, or portability of your personal data.
• Objecting to certain processing or withdrawing consent (where processing is consent-based).

To exercise any rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

8. Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.

9. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have data from a child, contact us to request deletion.

10. Changes to this policy

We may update this Privacy Policy occasionally. We will post the updated policy on this page with a revised "Last updated" date. Significant changes may be communicated by email or through notices on our website.

11. Contact us

If you have questions, requests, or complaints about this policy or your data, contact us: